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About this role
Join BitMEX as a Customer Support Specialist to provide top-notch support to our users in the European time zone. Ideal for those who enjoy helping people and building strong customer relationships.
Description
## About BitMEX
BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”. Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies. In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances. For more information on BitMEX, company initiatives and our products, please visit the [BitMEX Blog](https://blog.bitmex.com/) or [www.bitmex.com](http://www.bitmex.com), and follow [LinkedIn](https://www.linkedin.com/company/bitmex), [Discord](https://discord.com/invite/X2jcEX4Csf), [Telegram](https://t.me/BitMEX_Group) and [X](https://twitter.com/BitMEX).
Responsibilities
## Key Responsibilities
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Monitor the BitMEX Trollbox, Telegram and other channels as required
- Perform document checks as per standard procedures
- Escalate enquiries when necessary
- Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
- Assist in updating FAQ/Solutions documentation
- Constantly look for ways to improve our customer service
Requirements
## Qualifications
- Must be proficient in **English** and **Russian**
- **Must have trading experience**
- Experience resolving customer inquiries and providing a basic level of technical support
- Ability to compute simple calculations on financial products
- Experience or knowledge of cryptocurrency, blockchain or trading would be a plus
- Attention to detail with excellent communication skills and patience
- Ability to troubleshoot and discover answers quickly and effectively
- Enjoy helping people and being patient with customers
- Capable of working under pressure
- Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
## Nice to Have
- Technical background and/or understanding of the BitMEX API
- Strong mathematical skills
- Available for immediate hire preferred
Conditions & Benefits
## Why BitMEX?
BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent. We're seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross-market environment. We provide flexible arrangements to our remote contract talents with:
- **Work from home** to help you find the perfect balance between work, family and personal life
- **Paid holidays and leave** so you won’t miss out any important events
- **Team building & offsite events** to bring our global team closer
- Don’t forget the advantage of our **Beyond Border Remote Working** policy, where you get to work away from your home country
- Option to choose to be **paid in fiat or crypto** currency, providing the flexibility to shape your financial freedom
Job Details
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
PostedMay 28, 2026 (7d ago)
Tags & Skills
cryptosupportweb3Customer Supportremote
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