Data Center Operations Engineer

About the role

As a Data Center Operations Engineer at Kraken, you will play a crucial role in maintaining the infrastructure that supports one of the leading cryptocurrency exchanges. Your responsibilities will include preventive and corrective maintenance, installation of server and networking systems, and ensuring compliance with site procedures.

You will be part of a team that values accountability and transparency, working in a highly secure environment. Success in this role means effectively managing contractors, maintaining accurate documentation, and supporting financial planning for operational needs.

Skills that matter here

• data centre operations: This role requires extensive experience in managing operations within a data center, focusing on security and efficiency.
• networking systems: You will install and configure complex server and networking systems, ensuring robust infrastructure.
• documentation discipline: Maintaining accurate documentation and asset management will be essential for operational success.

Who this role suits

• A professional with over three years of experience in data center operations, particularly in security-focused environments.
• Detail-oriented individuals who can perform under pressure and manage multiple tasks effectively.
• Candidates who excel in collaboration and communication across teams and regions.

From the employer

What You Will Do

• Performs expert preventive and corrective on-site maintenance on critical exchange infrastructure
• Installs and configures complex server and networking systems
• Provides comprehensive on-site facility support, including installation, decommissioning, and break/fix work
• Manages contractors, subcontractors, and vendors to ensure compliance with site procedures
• Responsible for maintaining site-level asset accuracy, documentation, and ITAM, NetBox (IPAM, DCIM) updates. Ensuring all documentation and rack layouts remain accurate, audit-ready, and traceable
• Supports financial and capacity planning through cost projections and renewal tracking
• Leads or assists in capacity planning to maintain adequate spare capacity and plan timely backfills
• Assume on-call responsibilities and duties per the schedule & travel as needed to support physical data centre and office locations
• Monitors, maintains, and troubleshoots physical infrastructure, including on-call and travel duties as required

What You Bring

• 3 + years experience of data centre operations in a highly security focused environment
• 3 + years experience working in a large-scale data centre environment
• Experience with power, cooling and airflow management of physical devices.
• Basic knowledge of IP addressing and subnets/gateway configuration.
• Demonstrated accountability for site or system ownership in a large-scale environment.
• Physical network work: precise cabling and patching to a port map, choosing the right optics and cables, and ordering and removing cross-connects with colocation providers.
• Change and access control: raising change tickets and working within maintenance windows. Site-access tickets, escorting visitors, and badge and door-controller faults.
• Logistics: inbound shipment tickets, loading-bay handoffs, and shipping kit between sites.
• New-site build-out: planning and executing new site installs, including rack layouts, patching and power plans, quote checks, and incident reports. This is project work as well as operations.
• Multi-region work: collaboration across the US, EU, UK and APAC.
• Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
• Understanding of financial planning or forecasting in an operational context.
• Ability to collaborate across teams and regions with transparency and professionalism.
• Ability to perform under pressure with high attention to detail.
• Physical labour skill, able to lift more than 25 kgs.