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Join Tabby as a FinOps Associate to support merchant-related financial operations, ensuring accurate payouts and collaborating with cross-functional teams.
This role supports merchant-related financial operations by acting as the primary finance point of contact for payouts, settlements, and reconciliations. The position works closely with cross-functional teams -including Product, Sales, Legal, Risk, and Compliance- to resolve financial and system-related issues and ensure accurate, timely merchant payouts.
- Serve as the primary finance point of contact for merchant-related financial operations.
- Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues.
- Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations.
- Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements.
- Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts.
- Support the rollout of new payout models, markets, or financial processes from a FinOps perspective.
- Assist in the development of internal documentation, FAQs, and training materials.
- Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency.
- Support month-end close activities and assist during internal and external audits.
- Perform other duties as required to ensure smooth financial operations.
- 1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech related roles.
- Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets and reconciliations.
- Experience with CRM or ticketing platforms is a plus.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Excellent communication skills, able to explain complex financial information clearly.
- Experience working in cross-functional, data-driven teams.
- Proactive and accountable mindset with the ability to work under pressure.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
- Flexible to work in rotational shifts that suit both you and the team.
- A competitive salary dependent upon experience.
- Excellent health benefits.
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).