WHAT YOU'LL DO

- Embed with strategic customers on time-boxed engagements (typically 1–3 months) running the engagement like a project with clear scope, milestones, and exit criteria.
- Design and build the workflow with support from engineering as needed. You will be hands-on-keyboard in Computer and adjacent tooling. You will prototype, ship, debug, and harden the solution in the customer's environment.
- Own the customer relationship for the duration of the engagement: manage expectations with executive sponsors, run weekly working sessions with practitioner teams, and de-risk the deployment end-to-end.
- Turn every engagement into leverage. Deployments should produce a reusable skill, connector, workflow template, or reference implementation that our next customer, our GTM team, or our Product team can build on.
- Partner with Sales and Customer Success on scoping, pre-sales technical validation, and expansion. You are the technical voice in the room for our highest-value opportunities.

WHAT WE'RE LOOKING FOR

The best FDEs we've seen are roughly ⅓ engineer, ⅓ customer-facing solutions architect, ⅓ services-oriented program manager. You should be excellent at at least two of the three and credible in all three.

Must-haves
- 5+ years in a customer-embedded technical role: forward-deployed engineering, senior solutions engineering, solutions architecture, or technical consulting at a strong services organization.
- Proven track record running customer engagements as projects: scoping, milestones, status, executive comms, risk management, exit criteria. You have said "no" and "not yet" to customers and made it stick.
- AI-native. You use frontier LLMs, agents, and coding assistants daily and have strong intuition for what current models can and cannot do reliably.
- Executive-credible communication. You can walk a CIO through architecture in a credible way while running the program on the ground as well.
- High agency in ambiguity. No PM, no spec, no perfect requirements. You go in, figure out what matters, and ship.

Nice-to-haves
- Prior FDE, applied-AI, or deployment-strategist role at a frontier AI company.
- Sales Engineering leadership at an enterprise SaaS or infra company where you owned the technical outcome of $1M+ deals.
- Solutions Architect in a strong services team.
- Experience deploying agents, RAG systems, or multi-step LLM workflows in a regulated or complex enterprise environment.
- History of working at startups or small teams, owning customer projects end-to-end.