Key Responsibilities

• Compliance Review Operations & Legal Coordination

- Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery. - Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines. - Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks. - Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence. - Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks. - Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.

• Risk Mitigation Solutions & Monitoring

- Support Engineering and Ops in developing and implementing scalable risk mitigation solutions. - Operationalize solutions into repeatable workflows aligned with delivery processes. - Monitor adoption and effectiveness; escalate gaps or risks as needed.

• Customer Audit Support

- Support audit readiness activities including evidence collection and documentation under the direction of the Customer Compliance Manager. - Assist in preparing audit packages and tracking progress toward readiness milestones. - Support audit remediation efforts and follow-through.

• Access Control & Operational Hygiene

- Manage day-to-day access governance across systems and sensitive datasets (including Redash and internal/external Google Groups). - Execute quarterly access reviews and cleanup processes in alignment with policies set by the Customer Compliance Manager. - Enforce and standardize permissions and operational controls; flag anomalies for escalation.

Qualifications Required

• 1-3 years of experience in operations, program management, compliance, or GenAI/technical delivery environments.
• Must be local to Mexico with advanced English speaking skills.
• Bachelor’s degree required; preferred fields include Business Administration, Operations Management, Information Systems, or Public Policy.
• Direct experience supporting or operating within GenAI/AI delivery workflows strongly preferred.
• Working knowledge of basic legal/compliance concepts (privacy, copyright, data handling).
• Proven ability to triage, prioritize, and manage high-volume workflows.
• Strong cross-functional collaboration skills, especially with Legal, Ops, Product, and Engineering.
• Experience with data tools and dashboards (e.g., Redash or similar).
• Basic understanding of SQL (e.g., able to build and run basic queries).
• High attention to detail and strong operational follow-through.

Nice to Have

• Experience in GenAI, Trust & Safety, or data compliance environments.
• Familiarity with legal intake processes or working directly with Legal teams.
• Experience designing operational workflows, intake systems, or triage frameworks.
• Exposure to risk assessment or prioritization models.
• Background in Law, Data Science, or Computer Science.