Financial Operations & Money Movement

• Own end-to-end financial operations for the consumer business — deposits, withdrawals, settlements, and reconciliation — across both fiat and cryptocurrency assets, at scale.
• Define and manage SLAs for customer-impacting operational metrics (withdrawal processing time, transaction success rate, dispute resolution turnaround).
• Build and maintain documented SOPs and a control framework for consumer money movement, including segregation-of-duties and audit-readiness.

Team & Org Leadership

• Build, lead, and scale a high-performing operations team (reconciliation, asset movement, support ops), including workforce planning for distributed or outsourced functions as volume grows.
• Own consumer-facing incident response for operational disruptions (failed withdrawals, settlement delays, banking/exchange outages), including customer communication protocols during incidents.

Growth, Expansion & Product Support

• Drive operational readiness for new product launches and geographic expansions — financial infrastructure, licensing/regulatory dependencies, and go-live runbooks — in partnership with Product, Compliance, and Engineering.
• Develop and refine scalable processes and automation to reduce manual reconciliation and improve headcount-to-volume efficiency as the consumer base grows.

Risk, Compliance & Partnerships

• Partner with Compliance and Legal to operationalize AML, fraud prevention, and KYC-related controls affecting consumer transactions; own fraud-loss and chargeback/dispute metrics for the consumer book.
• Partner with Treasury on liquidity and cash positioning for consumer-facing flows, ensuring operational execution aligns with Treasury's risk and funding strategy.
• Own vendor management and performance monitoring for payment processors and banking partners — uptime, fee structures, dispute rates, and relationship health.

Reporting & Decision Support

• Analyze operational and financial data (transaction success rates, time-to-resolution, cost-per-transaction) to drive strategic decisions and continuously improve performance.

WHAT YOU WILL NEED

• 10+ years of experience in financial operations, payments operations, or treasury operations, including 4+ years in a senior leadership role, ideally within crypto, fintech, or a regulated financial institution.
• Direct experience managing fiat and cryptocurrency money movement (deposits, withdrawals, settlements) at meaningful transaction volume and scale.
• Track record building and leading operations teams through periods of rapid growth, including workforce planning across in-house and outsourced/BPO models.
• Strong working knowledge of AML, KYC, and fraud-prevention frameworks, with experience partnering closely with Compliance rather than owning policy directly.
• Experience partnering with Treasury functions on liquidity, cash positioning, or banking relationships in a financial services or crypto context.
• Demonstrated success driving operational readiness for new product launches or geographic market expansions, including navigating regulatory dependencies.
• Vendor management experience with payment processors, banking partners, or crypto trading/custody platforms.
• Strong analytical skills with the ability to translate operational data into performance metrics and strategic recommendations.
• Excellent cross-functional leadership and communication skills; comfortable operating at both strategic and hands-on execution levels.
• Experience operating in a fast-paced, high-growth, and regulated environment; crypto/digital-asset industry experience strongly preferred.

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you need it.
• Unlimited books policy; order the technical resources you need or simply pick something up from our company library.
• Apple equipment.
• Full-time salary based on experience and meaningful equity in an industry-leading company.
• Role based in our Malta office, with a mandatory in-office presence four days per week.