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Join Plaid as an Integrations Operations Engineer to enhance financial connectivity by resolving integration issues and building new integrations. Work with a diverse team dedicated to empowering financial transformation.
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
WHAT YOU'LL DO
- Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship.
- Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaid's clients and users. You'll understand how that prioritization works, be able to dig in and scope an individual issue's impact more granularly when needed (which clients, users, and items are affected), and help improve the prioritization model over time.
- Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform by diagnosing, packaging a clear reproducible case, and driving the issue to resolution, oftentimes working alongside our internal Data Partner Relationships (DPR) team.
- Apply mitigation techniques to keep integration traffic flowing, spanning internal tooling and configuration changes and external outreach.
- Give and receive code review, acting as owners of the integrations codebase.
- Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work.
- Meet a best-effort SLA on Business-Critical issues, where speed and clear communication matter most.
- Maintain the integrations issue backlog through triage and periodic auditing, and continually improve the team's processes and tooling.
- Occasionally build new integrations with a new financial institution or platform when the impact justifies it.
- Rotate through the team's own integrations on-call to maintain uptime of Plaid's integrations.
WHAT EXCITES US
- 1.5+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function.
- Experience developing web services and APIs, or clients/integrations that interface with them.
- Strong troubleshooting/debugging instincts - you enjoy investigating complex issues you've never seen before and driving them to root cause.
- A customer-first attitude and strong sense of empathy - you instinctively ask "how many customers does this affect and how badly?" before deciding what to do.
- An analytical, data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize.
- Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner, and advocate for a fix.
- A proven ability to identify and improve processes and increase efficiency.
- A track record of resolving a high volume of technical issues with both quality and speed.
- Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang.
WHAT THE COMPANY OFFERS
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
- Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
- Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.