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About this role
Figure is transforming capital markets through blockchain, providing innovative lending solutions and exceptional support to B2B clients. Join us as a Lending Partnerships Concierge to enhance client experiences.
Description
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of [Forbes’ Most Innovative Fintech Startups in 2025](https://www.forbes.com/lists/fintech50/) and [Fast Company’s Most Innovative Companies in Finance and Personal Finance](https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025).Responsibilities
What You’ll Do
- Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support
- Build and maintain strong B2B relationships through consistent, proactive communication
- Guide clients through lending product features, processes, and issue resolution
- Anticipate client needs and provide solutions before issues arise
- Troubleshoot and resolve complex inquiries with a sense of urgency and accountability
- Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions
- Maintain detailed records of client interactions and follow-ups
- Identify trends in client feedback and recommend improvements to products or processes
Requirements
What We Look For
- 5-7+ years of customer support, account management, or client success experience in a B2B environment
- Experience in mortgage, lending, fintech, or financial services strongly preferred
- Strong understanding of Loan Officer workflows and administrative support structures
- Exceptional communication skills (written and verbal) with a polished, professional tone
- Proven ability to manage multiple priorities while maintaining attention to detail
- Problem-solving mindset with a proactive, solutions-oriented approach
Conditions & Benefits
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Job Details
Salary$80,800–$121,200
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedJun 13, 2026 (2d ago)
Tags & Skills
fintechweb3Otherremote