Operations Specialist, Part Time

About the role

As a Part-Time Operations Specialist at BitGo, you'll be responsible for providing operational support for crypto and banking transactions. This includes ensuring secure handling, monitoring transactions, and preparing reconciliations for both crypto and fiat accounts. You'll work closely with various teams to troubleshoot issues and maintain accurate client records.

BitGo is a leader in digital asset infrastructure, offering services like custody, wallets, and trading. The role requires strong attention to detail and the ability to manage multiple tasks in a dynamic environment. Success in this position means efficiently onboarding clients and ensuring compliance with KYC/AML regulations while collaborating with a diverse team.

Who this role suits

• Someone with a background in operations, banking, or financial services.
• A detail-oriented individual who values accuracy and efficiency.
• A team player with strong communication skills in both German and English.
• An adaptable person who can prioritize tasks and meet deadlines in a fast-paced setting.

From the employer

Responsibilities

• Provide operational support for crypto and banking transactions, ensuring secure handling and post-transaction monitoring until on-chain settlement is confirmed.
• Support the withdrawal verification process for both regular and unscheduled client requests.
• Prepare daily, monthly and quarterly reconciliations of crypto and fiat accounts, covering transactions as well as Assets under Custody (AuC), and produce the related internal reports.
• Troubleshoot account issues, answer inquiries promptly, and work with Sales, KYC/AML, IT Security and Customer Success to resolve problems.
• Maintain the hardware and software needed for daily operations, check that backup systems are in place, and support updates such as new token support.
• Support the full client onboarding process, ensuring institutional and retail clients are onboarded efficiently and in line with regulatory requirements.
• Carry out KYC/AML due diligence reviews, including verifying client documentation, ownership structures and source of funds, and applying sanctions and risk checks.
• Maintain complete, accurate and audit-ready client records across our internal tools.
• Open, maintain and close client accounts, completing all tasks accurately and on time.
• Monitor client accounts throughout the customer lifecycle, including periodic KYC reviews and updates to client risk profiles.
• Work closely with the KYC/AML team and escalate irregularities or open compliance questions.
• Support the Compliance team with first-level screening of sanctions, PEP and adverse media alerts, and with first-level review of transaction monitoring and trade surveillance alerts.
• Carry out approved compliance decisions operationally, such as account restrictions, offboarding steps and returns of funds, and handle Travel Rule data, including follow-ups with counterparty providers.
• Support the Finance team with invoice recording, ledger maintenance, and review and forwarding of trading and stablecoin income.
• Support the Risk and InfoSec teams with vendor follow-ups, periodic vendor risk assessments and quality reviews of governance documents.
• Help with day-to-day office management, including mail handling and coordination with facility management.

Requirements

• Bachelor’s degree or equivalent, or 1–2 years of experience in operations, banking or financial services, with a genuine interest in digital assets.
• Prior exposure to KYC/AML, reconciliations or financial operations is an advantage.
• Clear written and spoken communication in German and English, with internal and external stakeholders.
• Accuracy and strong attention to detail, with a commitment to continuously improving daily workflows.
• Well organized and confident with email, spreadsheets and databases to manage and track tasks.
• Strong sense of urgency when serving internal and external clients, with prompt responses and support.
• Analytical, solution-oriented mindset, with active listening skills to help resolve issues.
• Ability to prioritize, multi-task and meet deadlines in a dynamic environment.
• Team player with sound and growing judgment, ready to collaborate and learn from others.
• Availability for evening and Sunday work, as set out under Working hours.

Conditions

• Part-time position of 20 hours per week plus Sunday shifts (up to 24 hours in total).
• Free custom lunches, dinners and snacks.
• Computer equipment and workplace furniture to suit your needs.
• Great colleagues and inspiring environment.