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analyticstechBusiness Analystremote
About this role
Join Plata as a Product Analyst to turn operational data into actionable insights, collaborating with various teams to enhance customer experience and operational efficiency.
Description
Our team turns operational data into decisions. We work with Product, Operations, Customer Service, and Risk to find opportunities, measure what's working, and help the business scale without breaking the customer experience.
Responsibilities
Responsibilities
- Analyze product and operational data to identify trends, opportunities, inefficiencies, and areas for improvement on Customer Service.
- Develop and monitor KPIs and dashboards that help Operations teams understand performance and make informed decisions.
- Partner closely with Product, Operations, Customer Service, Risk, and other teams to understand business problems and translate them into data-driven solutions.
- Identify opportunities to improve processes, productivity, customer experience, and operational efficiency through data.
- Translate complex analyses into clear, actionable insights for both technical and non-technical stakeholders.
Requirements
Requirements
- Experience in Product, Business, Operations, or Data Analytics is a plus.
- Solid foundation in statistics and math.
- Python skills are required.
- SQL skills are highly desirable.
- Experience building and maintaining dashboards and data visualizations using tools such as Looker, Tableau, Power BI, Metabase, or similar.
- Experience working with product and operational KPIs, customer behavior, funnels, cohorts, conversion, retention, productivity, or similar metrics.
- Clear communication — you can explain an analysis to a non-technical stakeholder without losing them.
- English and Spanish proficiency is required.
Conditions & Benefits
Conditions
- Innovative Spirit: A commitment to creativity and groundbreaking solutions.
- Honest Feedback: valuing open, transparent communication.
- Supportive Team: a strong, collaborative community.
- Celebrating Achievements: recognizing our wins together.
- High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances.
Job Details
Market range (est.)$60k–$115k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
analyticstechBusiness Analystremote
Tech Stack
PythonSQLLookerTableauPower BIMetabase