Role in brief
Ripple is seeking a Product Operations Analyst to enhance customer experiences and manage activations across its fintech products. This role is ideal for candidates with strong coordination skills and experience in client onboarding within fintech or payments.
About the role
In this role at Ripple, you will be responsible for coordinating end-to-end activations across various products while collaborating with multiple teams including Treasury, Compliance, and Engineering. Your efforts will help ensure that institutional customers have a seamless onboarding experience.
Success in this position involves effectively managing blockers, maintaining data accuracy, and providing clear communication to both clients and internal teams. You will also play a crucial role in scaling activation functions and driving continuous improvement across processes.
Skills that matter here
- CRM: You will utilize CRM tools, specifically Salesforce, to manage customer interactions and data throughout the activation process.
- Salesforce: Proficiency in Salesforce is essential for tracking customer onboarding and ensuring data accuracy during activations.
- Jira: You will use Jira for ticketing and managing tasks related to customer activations and troubleshooting.
Who this role suits
- You have a background in client onboarding or customer operations in fintech or payments.
- You are detail-oriented and excel in environments that require compliance and accuracy.
- You possess strong problem-solving skills and can navigate complex multi-team processes.
- You thrive in collaborative settings and are comfortable communicating with institutional clients.
From the employer
What You’ll Do
- Work cross-functionally with your counterparts in a global business.
- Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
- Detect and bring up blockers to ensure smooth progress and resolution.
- Guide institutional customers through setup steps with clear, professional communications.
- Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
- Report weekly activation status to collaborators with verified information.
- Manage dormant account processes and ensure human review before deactivation.
- Scale activation functions to new products and drive systemic fixes for continuous improvement.
What You'll Bring
- 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
- A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
- Strong investigative and problem-solving abilities to trace money and data across systems.
- High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
- Excellent written communication skills with institutional clients and internal collaborators.
- Proficiency with CRM (Salesforce) and ticketing (Jira) tools.
Who We Are
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
- A learning environment where you can dive deep into the latest technologies and make an impact.
- A professional development budget to support other modes of learning.
- Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
- Competitive salary, bonuses, and equity.
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days so you can rest and recharge.
- Generous wellness reimbursement and weekly onsite & virtual programming.
- Generous vacation policy - work with your manager to take time off when you need it.
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.
Questions about this role
What is the remote policy?
This position requires in-office collaboration, with flexibility for teams to determine their in-office days.
What are the required skills for this role?
Candidates should have experience with CRM tools, particularly Salesforce, and familiarity with Jira for task management.
How do I apply for this position?
Interested candidates can apply through Ripple's website at https://ripple.com/?ref=sailonchain.com.
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