Role in brief
Ripple is seeking a Product Operations Analyst to enhance customer activations across their crypto products. Ideal candidates have experience in client onboarding and strong communication skills, particularly in fintech or digital assets.
About the role
As a Product Operations Analyst at Ripple, you will play a crucial role in transforming customer experiences by coordinating activations across various products. You will work closely with teams in Treasury, Compliance, Product Operations, and Engineering to ensure smooth processes and resolve any blockers that arise.
This position requires a proactive approach to managing client onboarding and activation processes, with a strong emphasis on data accuracy and compliance. You will report on activation statuses and help scale functions to new products, contributing to ongoing improvements in the customer experience.
The listed salary range reflects competitive compensation within the fintech industry.
Skills that matter here
- Data Analysis: This role involves analyzing data to ensure accuracy and track activation progress.
- Process Improvement: You will identify and implement systemic fixes to enhance activation functions.
- Cross-functional Collaboration: Collaboration with multiple teams is essential for successful activations.
- Communication: Clear communication with institutional clients and internal teams is a key responsibility.
- CRM (Salesforce): Proficiency in Salesforce is necessary for managing client information and interactions.
- Ticketing (Jira): You will use Jira to track and resolve issues that arise during the activation process.
Who this role suits
- Candidates should have a background in client onboarding or customer operations, ideally in fintech or digital assets.
- A self-starter mentality and strong coordination skills are essential for managing complex, multi-team processes.
- Attention to detail and problem-solving abilities are crucial for navigating compliance-sensitive environments.
- Excellent written communication skills are necessary for interacting with both clients and internal teams.
From the employer
What You’ll Do
- Work cross-functionally with your counterparts in a global business.
- Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
- Detect and bring up blockers to ensure smooth progress and resolution.
- Guide institutional customers through setup steps with clear, professional communications.
- Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
- Report weekly activation status to collaborators with verified information.
- Manage dormant account processes and ensure human review before deactivation.
- Scale activation functions to new products and drive systemic fixes for continuous improvement.
What You'll Bring
- 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
- A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
- Strong investigative and problem-solving abilities to trace money and data across systems.
- High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
- Excellent written communication skills with institutional clients and internal collaborators.
- Proficiency with CRM (Salesforce) and ticketing (Jira) tools.
Who We Are
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
- Competitive salary, bonuses, and equity.
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days so you can rest and recharge.
- Generous wellness reimbursement and weekly onsite & virtual programming.
- Generous vacation policy - work with your manager to take time off when you need it.
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.
Questions about this role
Is this position remote?
This role requires in-office collaboration in Singapore, with flexibility for 10+ days a month.
What level of experience is required?
Candidates should have 4-5 years of experience in client onboarding, payment operations, or customer operations.
What is the salary range for this position?
The salary range for this role is between $60,000 and $100,000.
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