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Quality Control Specialist
Yango website
Remote · 🇷🇸 Serbia
$11k–18k
middle
2 months ago
full-time
quality 7.2/10
closed
- Reviewing support agent responses and evaluating their quality
- Providing feedback on reviewed cases and explaining the reasoning behind evaluations
- Analyzing performance issues and discussing improvement areas with agents who have low quality metrics
- Preparing reports on reviewed cases and documenting issues
- Suggesting improvements to make our support service more effective and deliver a better user experience
- 6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role
- Fluent Serbian and B2 or higher Russian language skills
- A personal laptop or desktop computer with a stable internet connection for remote work
- The ability to work collaboratively and support teammates
- A willingness to learn and develop professionally
- International exposure: Gain valuable international frontier experience that expands your professional horizons.
- Collaborative team: Join a team of like-minded professionals who share your passion and drive.
- Impactful contributions: Make a meaningful impact by contributing to the improvement of urban infrastructure.
- Psychological support available in different languages to support you when you need it most.
- Life and private health insurance (different conditions apply based on hiring location and position type).