Quality Control Specialist at Yango · Web3Vacancy
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Quality Control Specialist

Remote
$10,500–$18,000
◆ 7/10 techOtherremote
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About this role

Yango is seeking a Quality Control Specialist to maintain high-quality support for their ride-hailing service. This remote role is for candidates based in Serbia.

Description

Yango Group is a tech company that transforms globally sourced technologies into everyday services for local enrichment. With an unwavering commitment to innovation, we reshape and enhance leading cutting-edge technologies from around the world into seamlessly integrated daily services for diverse regions.

Our mission is to bridge the gap between leading world innovations and local communities, fostering connections and enhancing everyday living experiences.

Responsibilities
  • Reviewing support agent responses and evaluating their quality
  • Providing feedback on reviewed cases and explaining the reasoning behind evaluations
  • Analyzing performance issues and discussing improvement areas with agents who have low quality metrics
  • Preparing reports on reviewed cases and documenting issues
  • Suggesting improvements to make our support service more effective and deliver a better user experience
Requirements
  • 6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role
  • Fluent Serbian and B2 or higher Russian language skills
  • A personal laptop or desktop computer with a stable internet connection for remote work
  • The ability to work collaboratively and support teammates
  • A willingness to learn and develop professionally
Conditions & Benefits
  • International exposure: Gain valuable international frontier experience that expands your professional horizons.
  • Collaborative team: Join a team of like-minded professionals who share your passion and drive.
  • Impactful contributions: Make a meaningful impact by contributing to the improvement of urban infrastructure.
  • Psychological support available in different languages to support you when you need it most.
  • Life and private health insurance (different conditions apply based on hiring location and position type).
Job Details
Salary$10,500–$18,000
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedAug 28, 2026 (10d ago)
Tags & Skills
techOtherremote
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