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Join Crypto.com as a Security IT Support Engineer to ensure user security and manage IT support, vulnerability management, and AI tool safety in a dynamic environment.
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
- IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving.
- Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desktops. Deployment, configuration, troubleshooting, all of it.
- Patch management: Keep endpoints, workstations, cloud servers, and VDI environments up to date. Track what needs patching, get it done, and report on it.
- Vulnerability management: Run regular vulnerability scans across our environment. Understand what the results mean, prioritise by risk, and drive remediation to closure.
- Access & identity: Manage user accounts and access rights. Enforce least privilege. Make provisioning and deprovisioning slick and secure.
- Threat prevention: Help implement and monitor our security controls — endpoint protection, DLP, email security, network controls. Keep an eye on what's happening.
- Asset management: Know what we have, where it is, and who has it. Keep the inventory accurate.
- Onboarding & offboarding: Set people up properly when they join and make sure access is cleanly revoked when they leave.
- AI enablement & security: Work with teams to help them adopt AI tools safely. Spot risks like prompt injection, data leakage, or insecure integrations. Help us keep track of what AI tools are in use and make sure we have the right guardrails in place.
- 3+ years in an IT support or IT operations role
- Solid experience with identity and access management, MDM, and endpoint security tools
- Some exposure to patch management — even if it's mostly been laptops, that's fine. We care that you understand the concept and are willing to grow into the broader scope.
- You've come across vulnerability scanning before and have a basic idea of what the results mean. You don't need to be an expert — we just want to know it's not brand new to you.
- You understand what AI tools are doing when people use them at work, and you can think about the security angle
- Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders
- Highly self-directed professional who anticipates needs and ensures project momentum without requiring external follow-up.
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining.