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Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform
Join Hopper as a Senior Full Stack Engineer to work on a travel-tech platform utilizing AI for customer interactions via chat and voice.
Hopper is a travel-tech platform with agent AI to resolve traveler inquiries through chat and voice.
- Own the voice channel end-to-end: telephony and CPaaS integrations, streaming STT/TTS, orchestration models, latency and quality budgets.
- Develop web chat using React/TypeScript, services in Scala and Python, and infrastructure on GCP.
- Design a multi-tenant platform with a single codebase for multiple partners.
- Support production deployments through observability, alerting, incident response, and SLA.
- 6+ years of software engineering with senior-level ownership of production systems and full-stack expertise.
- Experience with realtime systems: voice applications, WebRTC/SIP, streaming media, or other low-latency products.
- Proficiency in React and TypeScript, Scala or another JVM language and/or Python, cloud infrastructure GCP or AWS.
- Experience designing and supporting REST APIs, microservices, or event-driven systems.