Senior Manager, Payment Partnerships

About the role

In this role, you will lead the development and management of payment partnerships crucial for Luno's operations in emerging markets. Your focus will be on negotiating deals with banks and payment service providers to improve transaction reliability and efficiency for users.

You will work closely with various teams, including Compliance and Legal, to ensure that all partnerships meet regulatory requirements. Success in this role will be measured by the strength of partner relationships, deal execution, and the overall performance of payment systems.

Skills that matter here

• payment partnerships: This role requires significant experience in sourcing and managing relationships with payment providers and banks.
• commercial negotiation: You will be responsible for negotiating terms that balance cost and reliability in payment processing.
• stakeholder management: Strong relationship-management skills are essential for collaborating with internal teams and external partners.

Who this role suits

• You have a strong background in payment partnerships, ideally in fintech or banking.
• You thrive in remote work environments and can operate autonomously across different time zones.
• Your experience includes engaging with stakeholders in African and Southeast Asian markets.
• You possess excellent communication skills and are comfortable negotiating complex deals.

From the employer

Your Mission

• Identify, prioritise and build a pipeline of payment providers, banks and PSPs across African markets (and select Southeast Asian markets) that can extend GTXN’s ability to move money for Luno’s customers.
• Own end-to-end deal execution: outreach, commercial negotiation, contracting and onboarding of new banking and payment-provider partners.
• Manage and grow a portfolio of existing partner relationships, acting as the primary point of contact for commercial, operational and performance matters.
• Negotiate commercial terms — pricing, settlement, liability, SLAs — that improve the cost, coverage and reliability of GTXN’s payment rails.
• Work closely with Compliance, Legal, Risk and Product/Engineering to ensure new partnerships meet regulatory, licensing and integration requirements before go-live.
• Monitor partner performance against agreed SLAs (uptime, settlement times, success rates) and drive remediation where partners underperform.
• Track regulatory, competitive and market developments across target emerging markets that could affect partner selection or deal terms.
• Represent GTXN with key partners and at industry events, building GTXN’s reputation as a partner of choice in target markets.
• Feed market intelligence into GTXN’s regional expansion strategy, helping prioritise markets and partners with the strongest commercial and strategic fit.

Requirements

• 5-8+ years of experience in payment partnerships, business development or commercial roles at a payment service provider, bank, remittance company or fintech, with a track record of sourcing and closing deals with banks and payment providers.
• Demonstrable experience engaging with payment providers and banks across African markets; experience doing the same in Southeast Asia is a strong advantage.
• Deep understanding of cross-border payment flows and the commercial and technical mechanics of PSP and banking partnerships (settlement, FX, licensing, compliance).
• Proven ability to independently source, negotiate and close commercial agreements, from first contact through contract execution and onboarding.
• Strong commercial acumen and negotiation skills, able to structure deals that balance cost, risk and speed to market.
• Comfortable operating with high autonomy in a remote-first, distributed team, across multiple time zones and jurisdictions.
• Excellent relationship-management and stakeholder-management skills, able to work cross-functionally with Compliance, Legal, Risk, Product and Engineering.
• Strong written and verbal communication skills in English; additional languages relevant to target African (or Southeast Asian) markets are advantageous.
• An existing network of relationships with payment providers and banks in target African markets is a strong advantage.
• Willingness to travel as required to meet partners and represent GTXN in-market.
• Working knowledge of, and genuine interest in, crypto and digital assets is advantageous, given GTXN's role within the broader Luno business.

Life at Luno

• Remote but reachable work policy gives you the freedom to choose between working from home or the office. Plus the option to buy and sell up to 5 days leave.
• Improve body and mind, with excellent private medical insurance.
• Retirement fund benefit helping you build the financial foundation you need to enjoy your future to the fullest.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• 6 months primary care-giver leave.
• Paw-ternity leave for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start.*

Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.