Role in brief
Coinbase is seeking a Social Support Specialist I to enhance economic freedom through customer support. This role is ideal for candidates skilled in communication and generative AI, looking to thrive in a fast-paced environment.
About the role
As a Social Support Specialist I at Coinbase, you will play a vital role in delivering customer support in a remote-first setting. The company is committed to increasing economic freedom, and your contributions will help drive this mission forward.
The ideal candidate will be comfortable using generative AI tools to improve efficiency and quality in customer interactions. Coinbase fosters a high-performance culture, so you should be prepared to continuously learn and adapt as technology evolves.
The listed salary range reflects the compensation for this role in the context of the finance sector.
Skills that matter here
- Customer Support: This role focuses on providing exceptional support to customers in a dynamic environment.
- Communication: Effective communication is essential for engaging with customers and addressing their needs.
- Generative AI: You will utilize generative AI tools to enhance workflows and improve service delivery.
Who this role suits
- You thrive in high-pressure situations and are motivated by challenges.
- You have a proactive approach to learning and adapting to new technologies.
- You are comfortable working in a remote environment and value collaboration.
From the employer
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows.
- Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Remote-first company with quarterly in-person working sessions called “surges.”
- Equal Opportunity Employer.
- Reasonable accommodations available for individuals with disabilities.
Questions about this role
Is this position remote?
Yes, this is a remote-first position with occasional in-person working sessions.
What skills are required for this role?
Candidates should have skills in customer support, communication, and the use of generative AI tools.
What is the salary range for this position?
The salary range for this role is between $60,000 and $100,000.
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