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cryptofintechOtheroffice
About this role
Join Bitso as an Onboarding Operations Analyst to enhance customer onboarding processes and drive operational improvements in the leading cryptocurrency platform in Latin America.
Description
Working at Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and drive rapid progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Responsibilities
What You Will Do
- Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
- Identify inefficiencies in the onboarding process and suggest improvements.
- Work with tech teams to automate manual processes for faster customer activation.
- Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues.
- Ensure seamless communication between internal teams to accelerate approvals.
- Assist customers with onboarding-related questions and troubleshoot registration issues.
- Provide guidance on documentation requirements and eligibility criteria.
- Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
- Provide insights to improve efficiency and enhance customer experience.
- Proactively identify areas for enhancement and contribute to operational strategies.
- Give support after the account onboarding, with issues related to the accounts access, the activation of new products, data updates…
Requirements
Qualifications
- 2+ years of experience in an Operations Analyst or similar role.
- Strong analytical skills and experience with ticket service tools (e.g., Jira, Zendesk).
- Ability to identify inefficiencies and propose effective solutions to improve processes.
- Experience tracking threads and customer requests via Slack or email.
- Capability and great communications skills to manage support meetings with customers when necessary.
- Experience in working with cross-functional teams and managing multiple stakeholders.
- Knowledge of the cryptocurrency or fintech industry is a plus.
- Excellent organizational, communication, and time management skills.
- Ability to adapt in a fast-paced environment and work with evolving priorities.
Conditions & Benefits
Compensation & Benefits
- Me Time program, including unlimited paid time off.
- Employee Stock Option program.
- Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life Wellness platform.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★★☆☆☆ 7/10
PostedOct 12, 2026 (3h ago)
Tags & Skills
cryptofintechOtheroffice
Tech Stack
OperationsAnalytical SkillsCustomer SupportCommunicationTime Management