Solutions Engineer - Mesh

Location: San Francisco, US (Remote)
Employment Type: Full-time
Salary: $170,000–$225,000 USD per year

About Mesh

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy.

About the Role

As a Solutions Engineer, you will be instrumental in executing our pre-sales customer lifecycle. You'll be working closely with our support engineering and product teams while serving as the technical bridge between customers and our internal teams. While Sales owns the account and commercial relationships, you'll become an expert in our demos, APIs, SDKs, best practices, implementation and lessons learned that enable successful customers and long-term self-service. You'll work alongside our Solutions Architects and Product to create industry-specific playbooks, mentor customer engineering teams, share best practices, and develop innovative solutions that accelerate sales and implementation timelines across our diverse customer base including Payment Service Providers, iGaming, Wallets, Exchanges, Trad-fi and more.

Responsibilities

• Serve as solutions/sales engineer, building strong customer relationships and trust with prospects and customers to drive rapid implementation and adoption
• Design and implement solutions for pre-sales, including analytics, processes, documentation, and technical infrastructure that accelerate sales and implementation timelines
• Optimize tools and data from Gong, Pylon, Kapa, Datadog, Amplitude, and AI-powered self-service solutions to enhance internal workflows, improve ease of closing deals, handle customer objections/questions, and elevate customer experience
• Guide customer business and technical teams on SDK and API implementation best practices to significantly reduce timelines and facilitate broader platform rollouts
• Triage and resolve technical issues between prospects/customers and internal teams
• Travel occasionally (approximately once monthly) for strategic customers, company meetings, or industry events

Requirements

• Bachelor's degree in Computer Science, Data, or equivalent work experience
• 2–5 years of experience as a sales/solution engineer, solutions architect, support engineer or equivalent, ideally with some experience in a startup environment
• Experience as an early stage team member or early team builder is highly valued
• Strong interpersonal and communication skills with the ability to build and maintain customer relationships
• Demonstrated technical knowledge, use and troubleshooting skills with APIs
• Ability to manage multiple projects simultaneously
• Familiarity with API management tools, SDKs, and demo software like Coast is a plus
• Knowledge of crypto and fintech, including blockchain technology, digital assets, financial regulations, and use cases
• Technical skills: Coding, API/SDK, and AI (Claude/Codex) and automation experience

In-Office Expectations

Employees based in San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process.

Benefits

• Competitive salary and equity that grows as you and the company grow
• Comprehensive health coverage for you and your family
• Unlimited PTO
• Dedicated budget for courses, conferences, and certifications
• Remote-friendly work approach
• Top-tier tools and equipment

Equal Opportunity

Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.