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Sportsbook Planning Specialist
Kindred Group
Sliema, MT
2 months ago
full-time
closed
- Manual and automated creation of markets in accordance to local compliance regulations and agreed SLAs, ensuring that all criteria and description is managed correctly.
- Monitoring of start/closing times in real time and alerts to ensure optimized efficiency.
- Continuously monitoring feed quality and proactively ensuring best feed selection for fastest live data.
- Responsible in settling markets both manually and automatically and resolve conflicts that might arise in line with agreed process and guidelines.
- Collaborating closely and aligning with stakeholders in the Control & Compliance team to ensure that event markets comply with different regulations and integrity.
- Responsible in building live scheduling rotations and assignments in line with the Sporting calendar to ensure that resource is well planned and that we maintain 24/7 coverage.
- Responsible in creating and maintaining detailed process guidelines and documentation that will help the team to ensure that correct process is applied at all times.
- Proactively investigate and resolve any operational issues (live scheduling/settlements/event creation) in a timely manner, escalating where appropriate.
- Resolving escalations such as bet resettlements, voided bets, feed quality, in play trading conflicts etc.
- Work a variable shift pattern including evenings, weekends and public holidays to meet the needs of the business.
- Previous experience in a similar operational role within Sportsbetting and knowledge of the Sporting calendar.
- Ability to work in a fast paced environment and under pressure to strict timelines/deadlines.
- Excellent problem solving skills, with an ability to use own initiative in dealing with operational problems.
- Excellent attention to detail and highly organised.
- Can work to a good standard in key 'Office' tools (Teams, Excel, Word, PowerPoint, Onedrive).
- Excellent communication and interpersonal skills.
- Fluent in English, both written and verbal, is essential.
- Proactive, self driven and motivated.
- Flexibility and willingness to work on a variable shift schedule that will include mornings, evenings, weekends and public holidays.
- Previous experience with working with suppliers and in an operational capacity would be an advantage.