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Incode is seeking a Sr Consultant to enhance client relationships and drive successful outcomes in identity verification solutions. Join a unicorn startup with a mission to power digital trust across industries.
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
What You’ll Own & Drive
- Manage all stages of the customer relationship: implementation, relationship building, insight presentations, and issue & risk management.
- Provide expert knowledge and support to our growing client base through a consultative approach to deliver successful outcomes.
- Work collaboratively with the rest of the Customer Success team to provide red-carpet support to our clients.
- Engage Solution Engineers and other Incoders as needed to guide customers through implementations and successfully transition into production phase, resulting in account growth.
- Make impactful and creative decisions that move client projects forward.
- Develop processes to scope out enterprise customer requirements correctly.
- Build a methodology that delivers continuous results and measures success.
- Provide customer support and solve issues in integration and production, leveraging knowledge of the product and cross-functional teams.
- Find creative solutions to customer requests and deliver experiences that clients will love.
- Lead insight presentations, including data analysis and interpretation, for clients and their executive teams.
Your Background
- Experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills.
- MBA or relevant Master's degree in business, technology, or engineering is highly preferred.
- Previous Customer Success experience in an enterprise and/or SaaS environment is a plus.
- Strong project/program management skills.
- Technical acumen to allow effective articulation of enterprise capabilities and offerings is highly preferred.
- Excellent communication skills with the ability to distill complex issues.
- Solid stakeholder management skills, both internal and external.
- Experience working in an organization that develops mobile apps and services for enterprise customers.
- Working knowledge of biometrics or identity software is ideal.
- Proven track record of resolving issues and risks in a cross-functional and collaborative way.
Why Incode?
- Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
- Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
- Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
- Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
- Global Impact – Every program you launch will reverberate across industries and continents.
Benefits & Perks:
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment.