• Respond to client and partner inquiries via chat and email
• Handle negative situations and reduce escalations
• Process refunds and compensations according to internal procedures
• Interact with internal teams: development, compliance, security, marketing

• English language level B2–C1 (written and spoken)
• Basic understanding of cryptocurrencies and their principles
• Experience in business correspondence
• Attention to detail and accuracy in financial operations
• No hiring in Russia, Ukraine, and Belarus

• Remote work
• Night shift - 23:00–11:00 GMT+3
• 2 weeks of paid vacation per year
• Monthly bonus of 10% for quality work without errors
• Monetary bonus on birthday
• Annual market analysis in December with possible rate revision
• Planned indexing in October on a regular basis