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cryptosupportCustomer Supportremote
About this role
We are looking for a Support Agent for a crypto exchange. This role requires attention to detail and the ability to handle sensitive financial situations.
Description
We are looking for a Support Agent for a crypto exchange. This role requires attention to detail and the ability to handle sensitive financial situations.
Responsibilities
- Respond to client and partner inquiries via chat and email
- Handle negative situations and reduce escalations
- Process refunds and compensations according to internal procedures
- Interact with internal teams: development, compliance, security, marketing
Requirements
- English language level B2–C1 (written and spoken)
- Basic understanding of cryptocurrencies and their principles
- Experience in business correspondence
- Attention to detail and accuracy in financial operations
- No hiring in Russia, Ukraine, and Belarus
Conditions & Benefits
- Remote work
- Night shift - 23:00–11:00 GMT+3
- 2 weeks of paid vacation per year
- Monthly bonus of 10% for quality work without errors
- Monetary bonus on birthday
- Annual market analysis in December with possible rate revision
- Planned indexing in October on a regular basis
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedApr 20, 2026 (126d ago)
Tags & Skills
cryptosupportCustomer Supportremote
Tech Stack
Zendesk