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cryptoothertechOther
About this role
Join Jump Trading as a Tech Services Helpdesk member in London, supporting technical operations and enhancing employee experience. Salary range: $75K-$125K.
Description
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique.
Responsibilities
- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups.
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates.
- Flexibility to for occasional travel to other offices.
- Other duties as assigned or needed.
Requirements
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
Conditions & Benefits
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Job Details
Salary$75,000–$125,000
LocationOffice
AI Score★★★★★★★★☆☆ 8/10
PostedAug 18, 2026 (2d ago)
Tags & Skills
cryptoothertechOtheroffice
Tech Stack
IT supportWindowsMactroubleshootingcustomer service