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Join FanDuel as a UX Researcher to enhance user experience in sports gaming. Collaborate with cross-functional teams and contribute to innovative projects in a fast-paced environment.
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Responsibilities
- Demonstrate an advanced understanding of our users and how they engage with our products.
- Demonstrate a solid understanding of the product under study, including the relevant journeys, user needs, challenges, and the FanDuel business.
- Successfully organize, facilitate, and analyze unmoderated and medium-complexity moderated user research, while taking measurable steps to learn how to conduct more complex studies.
- Translate business questions or hypotheses into research objectives and a clear research plan.
- Demonstrate storytelling skills by clearly and succinctly communicating research findings across various formats, while connecting it back to the business and customer goals (the “so what?”).
- Identify and clearly articulate areas for improvement based on research findings.
- Conduct heuristic analyses and make recommendations based on best practices.
Requirements
- Minimum of 3+ years of previous User Experience Research experience.
- Strong knowledge of User Experience Research methodologies and best practices.
- Demonstrated success working as part of a cross-functional team that includes UX Design, Product, and Engineering.
- Strong verbal and written communication skills.
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus.
Conditions
- We offer amazing benefits above and beyond the basics.
- Array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- Generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance).
- 401k with up to a 5% match, commuter benefits, pet insurance, and more.