Role in brief
OKX is seeking a VIP Growth Manager to enhance growth strategies through data analysis and cross-team collaboration at a leading crypto exchange. Candidates with strong analytical skills and experience in business analytics should consider applying.
About the role
As a VIP Growth Manager at OKX, you will focus on driving growth strategies by leveraging data analysis to identify key insights and opportunities within the VIP user segment. Your role involves creating actionable strategies based on data trends and presenting findings to senior management.
You will collaborate across various teams, including RM, Product, Risk, and Finance, to ensure alignment and drive initiatives. Success in this role means effectively monitoring VIP metrics, designing incentive plans, and improving the product experience based on user feedback.
Skills that matter here
- data analysis: This role requires strong data analysis skills to identify trends and inform strategies.
- SQL: Proficiency in SQL is necessary for pulling and analyzing data independently.
- business analytics: Experience in business analytics helps in breaking down complex problems into actionable insights.
- cross-team communication: Effective communication across teams is essential for driving execution and aligning strategies.
- AI tools: Familiarity with AI tools can enhance analysis and productivity in this position.
Who this role suits
- Candidates should have a background in user growth, strategy operations, or business analytics.
- A structured thinker who can analyze data and derive actionable insights will thrive.
- Strong communication skills are necessary to engage with stakeholders and drive initiatives.
- A proactive attitude and a drive to get things done are essential for success in this role.
From the employer
What You’ll Be Doing
- Business Insights & Strategy: Identify structural problems and opportunities in the data, such as churn signals among high-value users, differences in service needs across client segments, and the marginal return on resource allocation, and turn them into actionable strategies. Write business insight reports for senior management that shape VIP benefits, resource allocation, and team playbooks.
- Data Monitoring: Build and maintain the VIP core metrics framework with daily monitoring; when a metric moves unexpectedly, find the root cause and recommend actionable next steps. Automate recurring analyses and reports as dashboards or scheduled jobs (for example weekly and monthly reports, incentive plan results, and anomaly alerts) to reduce repetitive manual data pulls. Work with the Data Warehouse and BI teams to standardize metric definitions and build data tables, so the data stays accurate and traceable.
- Incentive Plan Design & Execution: Design and strategise incentive plans for VIP business teams, covering metric selection, target breakdown, weighting, and payout linkage. Track how the incentive plans are carried out, deliver results weekly and monthly, and update the plan criteria as the business changes (for example VIP tier threshold adjustments or new market launches).
- Middle Office Capability Building & Cross-functional Collaboration: Document SOPs, metric definitions, and methods for VIP growth, and drive alignment and reuse across regions. Act as the middle office hub between RM teams, regional markets, Product, Risk, and Finance, taking strategies through its entire lifecycle. Gather feedback from frontline teams and users, combine it with business data to find common needs, and help improve the product experience, service processes, and operating tools.
What We Look For In You
- Bachelor’s degree or above, with 3–5 years of experience in user growth, strategy operations, business analytics, client operations, or a related field.
- Strong data analysis skills; proficient in SQL and able to pull and analyze data independently.
- Insight is the core requirement: able to find the key issue in the data, tell correlation from causation, and reach clear conclusions with deliberate trade-offs, rather than simply listing numbers.
- Structured thinker with strong business sense; able to break ambiguous business problems into analytical frameworks and turn them into operational actions.
- Strong drive to get things done and good at cross-team communication; able to win business stakeholders over to insights and drive execution.
- Experience using AI tools to improve analysis and productivity is a plus.
- Fluent in written and spoken English and Chinese; Chinese is used as a working language.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Questions about this role
What is the remote policy?
The position is office-based, with no remote work option indicated.
What level of experience is required?
Candidates should have 3-5 years of experience in user growth or related fields.
How can I apply for this position?
Interested candidates can apply through the OKX website.
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