VIP Relationship Manager

About the role

In this role, you will be responsible for building and maintaining relationships with high-net-worth individuals and traders across Mainland China, Hong Kong, Taiwan, and Singapore. Your work will focus on driving engagement with MetaMask's VIP programs by recruiting and onboarding these clients, ensuring they receive the support they need.

You will act as the primary contact for VIPs, coordinating with various teams to enhance their experience. Success in this position will involve negotiating terms, hosting events, and providing insights into trading behaviors and market dynamics, all while adapting communications for a Mandarin-speaking audience.

Skills that matter here

• VIP relationship management: This role requires experience in managing relationships with high-net-worth individuals and traders.
• Mandarin language proficiency: Fluency in Mandarin is essential for communicating effectively with the target audience.
• on-chain trading and DeFi knowledge: A solid understanding of on-chain trading and decentralized finance is crucial for this position.

Who this role suits

• You have a strong network among Mandarin-speaking traders and HNWIs.
• You are comfortable working towards specific targets and have a results-driven mindset.
• You possess sound judgment regarding local regulations and legal guidance.
• You thrive in a remote, dynamic, and diverse work environment.

From the employer

What you will own

• Finding, recruiting, onboarding and retaining VIP traders and high-net-worth-individuals across Mainland China/ Hong Kong, Taiwan, and Singapore.
• Building relationships across Mandarin speaking traders, HNWI and community networks, including industry networks, referrals, events and inbound interest.
• Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines.
• Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed.
• Hosting and joining VIP gatherings across Greater China and the wider region, working with our Events team.
• Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product.
• Adapting VIP materials and communications for a Chinese speaking audience, in line with Legal guidance.
• Tracking and reporting on pipeline, volume, fees and retention.

What you bring

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
• A credible network among high volume Mandarin speaking traders, HNWIs or communities, or a track record of building one.
• Native Mandarin and strong professional English. Cantonese is a plus.
• A good understanding of the regional market dynamics and how traders and HNWIs compare offerings.
• Comfort working towards volume, fee and deposit targets.
• Solid knowledge of on-chain trading and DeFi.
• Sound judgement on local regulation, and comfort working with Legal guidance.

Nice to have

• Experience hosting private events or community gatherings in the region.
• Japanese or Korean language skills.
• A product mindset: you can turn feedback into clear requirements.

Additional Information

• Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter.
• MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.