VIP Relationship Manager, Korea

About the role

As a VIP Relationship Manager at Bybit, you will be responsible for acquiring and managing a portfolio of global VIP clients, primarily in the Korean market. Your role will involve building strong relationships through regular communication and understanding clients' needs, ensuring they receive top-notch service.

Bybit, a leading cryptocurrency exchange, values a user-first approach and aims to create a seamless experience across its financial services. Working in a fast-paced environment, you will collaborate with various departments to enhance client satisfaction and contribute to the company's growth in the digital finance space.

Skills that matter here

• Client management: This role requires effective management of relationships with high-net-worth individuals and institutional clients.
• Communication skills: Strong verbal and written communication abilities are essential for building rapport with clients and stakeholders.
• Sales experience: Prior experience in sales and client services is preferred to effectively engage with the VIP client portfolio.

Who this role suits

• A professional with a background in financial services or trading platforms.
• Someone who thrives under pressure and can manage multiple tasks efficiently.
• An individual who is enthusiastic about the crypto industry and keeps abreast of its trends.
• A team player who values collaboration and enjoys working in a diverse, international environment.

From the employer

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience

Qualifications

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.
• Experience working in trading platforms or exchanges is highly advantageous
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred
• Strong communication and written skills
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.