VIP Support Manager

About the role

GoMining operates a comprehensive crypto ecosystem, including cloud mining services and various products like digital miners and a native token. The VIP Support Manager will be responsible for managing a portfolio of high-value clients, ensuring their needs are met and fostering long-term relationships.

Success in this role involves understanding client goals, providing tailored support, and driving engagement through upselling. The position requires excellent communication skills and the ability to analyze client behavior to enhance service delivery.

Skills that matter here

• account management: This role requires at least two years of experience in managing client portfolios effectively.
• customer service: Providing premium support and resolving client issues is a key responsibility.
• upselling: Candidates should have experience in upselling to existing clients to meet sales targets.
• CRM tools: Maintaining detailed records of client interactions and requests is essential.
• communication: Excellent communication skills are necessary for effective client interaction and issue resolution.
• crypto knowledge: A solid understanding of crypto and mining is important for addressing client needs.

Who this role suits

• A professional with a background in account management or customer success.
• Someone who thrives in a fast-paced environment and can handle multiple clients simultaneously.
• An individual with strong communication skills and a proactive approach to client engagement.
• A candidate willing to learn quickly about the crypto space and its nuances.

From the employer

💻 Manage a portfolio of VIP clients: personal communication, understanding each client's goals and needs, regular contact;

💻 Upsell and cross-sell GoMining products (digital miners, hash rate, tokens) and meet sales targets for your portfolio;

💻 Provide premium support to clients via chats, messengers, email, and calls: quick and professional resolution of requests;

💻 Handle objections and negativity, retain clients and grow their LTV;

💻 Initial analysis of clients' technical issues and proper handover to the technical team with the necessary context;

💻 Maintain CRM: record all communications, requests, and deals;

💻 Analyze client behavior and propose ways to increase engagement;

💻 Provide client feedback to marketing, product, and development for improving VIP service.

📌 2+ years of experience in account management, VIP management, customer service, or customer success with an existing client portfolio;

📌 Experience in upselling and sales to the current base, with quantifiable results;

📌 Ability to understand a client's technical problem and correctly communicate it to the team;

📌 Excellent communication skills, diplomacy, and client orientation;

📌 Understanding of crypto, DeFi, and mining, or willingness to learn quickly;

📌 Experience with CRM and analytical tools;

📌 Ability to manage multiple clients simultaneously in a fast-paced environment and be proactive;

📌 English language proficiency of at least B2+ (spoken and written).

✅ Fixed salary + unlimited sales bonuses from your clients;

✅ Loyalty program: corporate digital miners and passive income without investment;

✅ Compensation for courses, conferences, and English language study (up to 100%);

✅ Remote work format with a flexible schedule;

✅ Up to 28 days of vacation, up to 15 sick days + local holidays;

✅ Team retreats at a villa in Turkey;

✅ "Employee of the Month" award, team events with prizes, and regular performance reviews;

✅ Real opportunities for growth to expert and top management roles.