VP of Operations

About the role

In this role, you will oversee daily operations related to customer accounts and corporate activities at Agora. Your responsibilities will include managing funding, internal money movements, and ensuring compliance with regulatory requests in both fiat and on-chain environments.

You will also engage with banking, payment, and custody partners to resolve issues, design processes for new products, and build standard operating procedures. Success in this position requires a proactive approach to identifying process gaps and implementing scalable solutions.

The listed salary range reflects the base pay and does not include potential bonuses or stock options.

Skills that matter here

• payment operations: This role requires extensive experience in managing payment workflows and third-party processing.
• banking operations: Direct experience with banking partners is essential for effective operational management.

Who this role suits

• A candidate who thrives in ambiguous situations and can design processes for new products.
• Someone with a strong background in payment or treasury operations.
• An individual who communicates clearly and can manage relationships with various partners.

From the employer

• Own day-to-day operational execution for customer account and corporate activity, including funding, internal money movements and controls, and exception handling.
• Monitor FX transactions across multiple currency corridors, ensuring accurate settlement and appropriate controls.
• Manage third-party payment processing workflows, including onboarding of new payment partners and rails.
• Help design and stand up new product and feature support ahead of launch, including process design, testing, and documentation.
• Serve as a primary operational point of contact for banking, payment, and custody partners, triaging and resolving escalated issues.
• Support audit and regulatory requests spanning both fiat and on-chain operations, including regulatory exam readiness.
• Build and maintain SOPs across fiat/payments and stablecoin/custody operations with audit navigability in mind.
• Identify process gaps and drive scalable, automated workflow design as the product suite and operations scale.

• 6+ years of relevant experience in payment operations, treasury operations, or banking operations, with hands-on ownership of fiat money movement.
• Demonstrated depth in at least two of the following: FBO/omnibus account operations, FX operations, ACH processing, third-party payment rail management.
• Comfort operating with ambiguity and able to help design audit-ready process for new products.
• Direct experience working with banking partners, payment processors, and/or digital asset custodians.
• Excellent written communication.

• The base pay range for this role is $210,000 – $240,000 per year.
• This position is also eligible for annual bonus opportunities and an option grant.
• The actual compensation will be determined based on experience and other factors permitted by law.