Director, Head of Client Solutions

About the role

In this role, you will lead a small team dedicated to developing client solutions in the financial sector. Your work will involve understanding client needs and effectively communicating Ripple's product offerings, including custody and payments, to various stakeholders.

Success in this position will depend on your ability to manage the end-to-end client engagement process, from gathering requirements to designing solutions. You will also play a key role in maintaining the feedback loop with clients, ensuring that their insights inform product development.

Skills that matter here

• Client solutions leadership: This role requires leading a team focused on delivering tailored solutions to clients in the financial sector.
• Technical competence: You will need to possess strong technical skills to understand and communicate the complexities of Ripple's products.
• Communication: Excellent presentation and communication skills are essential for conveying value propositions to clients.

Who this role suits

• You have a strong background in financial services or digital assets.
• You are proactive and self-motivated, with a knack for problem-solving.
• You thrive in collaborative environments and enjoy engaging with clients directly.
• You have a passion for blockchain technology and a desire to innovate in the financial space.

From the employer

What You'll Do

• Act as a player coach, leading a small but mighty client solutions team in Europe.
• Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, Payments and Trading, effectively communicating the value propositions to Banks, Financial Institutions, and Crypto-Natives.
• Collect business requirements, define scope, build designs and specifications.
• Work with clients to understand where and how technology can assist them in meeting their objectives.
• Own end-to-end RFx process on behalf of customer engagements.
• Work closely with clients and internal teams to construct solution designs, cost estimates, and implementation plans spanning all systems involved.
• Field queries, acting as the single point of contact for the new system, for both the client and internal teams for future designs, improvements, and strategic direction.
• Own the product feedback loop from customer engagements.

What You'll Bring

• Bachelor’s degree or equivalent experience preferred.
• Experience leading Client solutions teams in Financial Services, Payments or Digital assets.
• 10 years working experience in either a pre-sales position within a Fintech or Digital Assets company.
• Possessing strong technical competence with a natural curiosity and willingness to delve into complex technologies.
• Confident and concise communication with excellent presentation skills.
• A demonstrable passion for Blockchain and the Crypto industry, whether professional or personal.
• An analytical approach that intuitively connects the dots.
• A proactive, self-starter approach with an interest and knowledge in Banking, Financial Services, or Fintech and crypto.
• Out-of-the-box thinker, client advocate, and a doer.
• Ability to work with Webhooks, REST APIs, and perform basic scripting tasks.
• Knowledge and experience working with industry data standards (e.g., ACH, SWIFT, SEPA) is a plus.

Who We Are

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
• A learning environment where you can dive deep into the latest technologies and make an impact.
• A professional development budget to support other modes of learning.
• Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, with flexibility on in-office days.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
• Team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity.
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.
• Mobile phone stipend.

Take Care of Yourself

• R&R days to rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.

Benefits listed above are for full-time employees.