Workplace Operations Specialist

Office Management - Front Desk & Guest Services:

• Act as the first point of contact, greeting employees and visitors, managing check-ins, events and contractors.
• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, events and supply ordering.
• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales.
• Develop, execute, and maintain office procedures and workplace programming.
• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support.

Employee Experience & Events:

• Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations.
• Plan and execute lunches, surprise and delight moments for employees.
• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources.
• Coordinate logistics for onsite meetings and events, including meeting room/furniture setup and food orders.

Facilities & Vendor Management:

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Support relationships with external vendors including building management, food & beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met.
• Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues (e.g. carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, lighting, conference room AV diagnosis). Coordinate with building management for work order requests.
• Assist in updating floor plans, perform moves, and coordinate new hire space assignments.

Collaboration & Support:

• Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations.
• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution.
• Willingness and ability to maintain a flexible schedule to attend team meetings, leadership check-ins, and strategic alignment calls across multiple time zones (e.g. US, EMEA, APAC), including availability for additional hours when needed.

WHAT YOU'LL BRING:

• Bachelor’s Degree or equivalent experience.
• 2–4 years of facilities or workplace experience.
• Excellent customer service and interpersonal skills with the ability to interact with all levels of personnel, external customers, and vendors.
• Strong attention to detail.
• Excellent organisational and time management skills.
• Excellent interpersonal skills.
• Exceptional written and verbal communication skills to keep remote management seamlessly aligned on project progress, risks, and priorities across asynchronous workflows.
• Ability to work independently with minimal daily supervision, taking direction from a remote manager based in EMEA while proactively driving tasks to completion.
• Comfort operating in a distributed team environment, ensuring clear alignment, quick clarification of objectives, and effective follow-through despite time zone differences.
• In-depth understanding of local health and safety laws, environmental regulations, and industry compliance standards.
• Comfortable working with and around C-suite level executives.
• Leverage employee preferences and key information to proactively meet the needs of employees and guests, delivering a tailored and seamless experience before it is requested.
• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.), Slack and Jira.
• Ability to process invoices for department manager approval.
• Ability to lift 30–40 lbs (13.6–18.1 kg).
• Ability to work safely, productively, and confidently as a lone worker without on-site supervision.

WHO WE ARE:

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders.
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team.
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

#### Take Control of Your Finances:

• Competitive salary, bonuses, and equity.


• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.


• Employee giving match.


• Mobile phone stipend.

#### Take Care of Yourself:

• R&R days so you can rest and recharge.


• Generous wellness reimbursement and weekly onsite & virtual programming.


• Generous vacation policy - work with your manager to take time off when you need it.


• Industry-leading parental leave policies. Family planning benefits.


• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events.