Platform Engineer - Site Reliability Engineering

Company: Bitso

Location: Latin America

Salary: $112K–$188K

Employment Type: Full-Time, Remote

About the Company

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. The company is developing the cryptocurrency ecosystem in the region and enabling financial inclusion. Bitso is committed to making crypto useful by providing equal access to safe and intuitive financial products.

About the Role

At Bitso, reliability is a competitive advantage. As a Platform Engineer focused on Incident Management, you will own the full incident lifecycle: from active response during live incidents, to driving postmortems, building automation, and eliminating root causes that create toil. You will be the person who asks "how do we make sure this never happens again?" — and then builds it.

Reports To: Incident Management Manager

Responsibilities

• Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
• Build automation that drives the Sev1/Sev2 postmortem workflow — from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement
• Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes
• Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
• Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso's platform
• Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
• Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
• Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering organization

Requirements

• Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
• Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
• Solid understanding of CI/CD pipelines and modern DevOps practices
• Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
• Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
• Strong interpersonal and written communication skills
• Self-directed learner who doesn't need a fully defined path to start contributing

Preferred Qualifications

• Experience building or working with AI agents or LLM-based workflows
• Fintech or crypto industry background — familiarity with the domain vocabulary accelerates onboarding and incident triage

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents, and adopting parents are eligible for 4 months leave
• Premium health, dental, and life insurance in Mexico, Gibraltar, Colombia, USA, Brazil, and Argentina

Company Culture

Bitso values Mission-Driven individuals passionate about crypto and the company's mission. The company prioritizes candidates with a high sense of urgency and responsibility, exceptional hard skills, and the ability to independently manage their work, career, and professional development.