Platform Engineer – Bitso

About the Company

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.

About the Role

At Bitso, reliability isn't an afterthought — it's a competitive advantage. As a Platform Engineer 2 focused on Incident Management, you'll own the full incident lifecycle: from active response during live incidents, to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You'll be the person who asks "how do we make sure this never happens again?" — and then actually builds it.

Responsibilities

• Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
• Lead incident postmortems for Sev1 and Sev2 events — schedule them, facilitate them, and ensure action items have owners and due dates
• Identify patterns across incidents and propose systemic fixes: runbook improvements, alerting tuning, platform hardening, and process changes
• Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
• Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso's platform
• Participate in change and maintenance management processes, applying risk criteria to reduce deployment-related incidents
• Collaborate with engineering squads across the company to surface platform risks and drive preventive action before incidents occur
• Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org

Requirements

• Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
• Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
• Solid understanding of CI/CD pipelines and modern DevOps practices
• Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
• Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
• Experience building or working with AI agents or LLM-based workflows is highly desirable — it's where we're investing now
• Strong interpersonal and written communication skills
• Self-directed learner who doesn't need a fully defined path to start contributing
• Fintech or crypto industry background is a plus — familiarity with the domain vocabulary accelerates onboarding and incident triage

What We Look For

• Mission-Driven: Passionate about crypto and Bitso's mission, resilient in facing industry challenges
• High Sense of Urgency: Demonstrate high sense of urgency and responsibility
• Exceptional Hard Skills: Possess exceptional skills in your field, with no room for mediocrity
• Self-Management: Independently manage your work, career, and professional development

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for 4 months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina

Details

• Location: Remote (LATAM)
• Employment Type: Full-time
• Reports To: Incident Management Manager