Asset Manager (Energy Storage) - Memphis

Responsibilities

• Monitor the health and performance of the existing Megapack fleet in real time, tracking key metrics such as availability, energy throughput, efficiency, temperature, alarms, and state of health.
• Create and manage Tesla service tickets for technical issues, providing detailed logs, data, and documentation to enable fast and effective resolution.
• Act as the primary point of contact and liaison with Tesla Field Service technicians, offering onsite coordination to remove blockers, support efficient execution, and ensure high-quality, timely completion of work.
• Escalate critical or complex issues to Tesla support engineering or management when necessary, while actively driving resolution and minimizing downtime.
• Help control and optimize Megapack operations to best support SpaceXAI's power demands and AI infrastructure requirements.
• Own all maintenance activities for Megapack transformers, including identifying manufacturer-recommended schedules, coordinating with transformer manufacturers and contractors, and overseeing execution of preventive and corrective maintenance.
• Lead the design and placement of O&M infrastructure (access platforms, cooling, electrical tie-ins, fire protection, etc.) to ensure long-term serviceability and reliability.
• Schedule, coordinate, and oversee all preventive maintenance, firmware updates, and corrective repairs performed by Tesla.
• Perform site inspections, quality assurance checks, and post-maintenance validation to ensure work meets SpaceXAI standards and safety requirements.
• Analyze performance data to identify trends, degradation patterns, and optimization opportunities; collaborate with Tesla and internal SpaceXAI teams on improvements.
• Maintain comprehensive records of maintenance activities, service reports, downtime events, spare parts usage, and key performance metrics.
• Support the commissioning of new Megapack deployments and their integration with SpaceXAI facilities.
• Ensure full compliance with all safety protocols, Tesla procedures, manufacturer guidelines, and local regulations.
• Participate in root-cause analysis for incidents and contribute to continuous improvement of Megapack operations and maintenance strategies.
• Provide on-call support for urgent operational and maintenance issues as required.

Basic Qualifications

• Proven track record coordinating with OEM field service teams and managing vendor relationships in a mission-critical environment.
• Experience with maintenance planning, asset management, and regulatory compliance for high-voltage energy infrastructure.
• Excellent organizational and communication skills with the ability to drive issues to resolution under time pressure.
• Comfortable working onsite in an industrial/data center environment.

Preferred Skills and Experience

• Direct experience with Tesla Megapack deployment, operations, and service processes.
• Background in data center power infrastructure or hyperscale energy management.
• Familiarity with transformer maintenance, high-voltage electrical systems, and fire protection standards.
• Data analysis skills (Python, SQL, or similar) for performance trending and optimization.
• Knowledge of local Memphis-area regulations and utility requirements.
• Previous experience in 24/7 operational environments with on-call responsibilities.

Additional Requirements

• Position is subject to pre-employment and annual post-employment background checks.
• Comfortable working in an environment requiring exposure to noise and industrial conditions.
• Available to work evenings, weekends, and provide on-call support as needed for urgent operational issues.
• Ability to lift 25+ pounds and work at heights when performing site inspections.
• SpaceXAI is an equal opportunity employer.