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About this role
Join Kraken as an Associate II in Product Operations, where you'll coordinate compliance, vendor management, and market intelligence to ensure successful product launches in a fast-paced crypto environment.
Description
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our [culture page](https://www.kraken.com/culture) to understand what drives us and how we work.The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Krak is Kraken's consumer banking and payments product — a fast-moving team building the card, payments, and financial features that bring crypto to everyday life. The Krak Product Operations team sits at the heart of this, making sure the business can move quickly without getting blindsided by compliance, risk, vendor, or operational dependencies. This is one of two roles in Krak’s Product Ops function, reporting to the Manager, Product Ops - Krak.Responsibilities
What you will do
- Maintain live, product-specific trackers of open compliance and legal items, including DRIs, status, and upcoming milestones.
- Triage new features against regulatory requirements ahead of development; ensure sign-off is built into delivery milestones.
- Work closely with fraud leads to ensure fraud controls and risk/velocity rules are factored into feature design (card, third party payments, and others).
- Ensure fraud and CE teams are operationally positioned - with the right tooling, admin access, battlecards, and support articles - ahead of new product and feature launches.
- Support incident response for product-related issues and ensure post-incident reviews feed into product changes.
- Maintain product-specific vendor trackers covering status, open actions, key contacts, and upcoming milestones.
- Own the cadence for performance reviews with key vendors and track actions to closure.
- Maintain a working view of vendor roadmaps and capabilities; produce periodic briefings on where vendor developments create product opportunities or constraints.
- Ensure experiments and feature launches are supported by readily available fraud, dispute, and CE metrics alongside commercial KPIs.
- Interpret fraud, dispute, CE, and auth/decline data to identify emerging issues and surface them to the right teams.
- Drive follow-through on cross-functional findings - whether that's a compliance flag or a vendor issue.
- Scan the market for competitors' changes to features, pricing, and risk positioning.
- Monitor regulatory and market developments that could affect the Krak roadmap.
- Identify third party vendor capabilities that could enable features not yet on the roadmap; flag where the current stack may be a constraint.
Requirements
What you bring
- Experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business - ideally at a company with a card or payments product.
- Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one or more regions.
- Experience working alongside or within fraud and risk functions; understanding of how fraud controls interact with product design.
- Proven ability to manage multiple concurrent workstreams with different stakeholders and different cadences, without dropping the ball.
- Track record of turning complex operational data into clear, actionable MI for product and leadership teams.
- Structured thinker who's comfortable in the detail but can step back and see the bigger picture.
- Strong communicator - able to translate between the worlds of compliance, risk, engineering, and product.
Conditions & Benefits
Nice to haves
- Experience with card issuing programmes (scheme rules, chargeback processes, fraud typologies).
- Familiarity with third party banking and payments vendors (e.g. BIN sponsors, scheme processors, TPP aggregators).
- Prior experience in a fast-scaling consumer fintech or neobank.
- Exposure to crypto or digital assets products.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
cryptofintechweb3Otherremote