CAD Administrator

What You'll Do

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
• Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
• Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
• Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
• Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Required Qualifications

• Education: Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
• Experience: 2–4 years of experience in an IT helpdesk/technical support role.
• CAD Experience: Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
• Working knowledge interpreting NX Logs/Sys Logs.
• Strong written and verbal communication skills to effectively interact with all levels of the organization.
• Problem-Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
• Communication: Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
• Customer Service: A patient, empathetic, and helpful attitude toward end-users under tight deadlines.
• Organization: Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues.

Preferred Qualifications

• Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
• Multi-skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments.
• Experience configuring NX templates, customization files, role-based settings, and standardized environments for multi-user deployments.
• Capable of obtaining U.S. Secret security clearance.

Salary and Benefits

• US Salary Range: $129,000 — $171,000 USD.
• Highly competitive equity grants are included in the majority of full-time offers; and are considered part of Anduril's total compensation package.
• Comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.