Role in brief
Xapo Bank seeks a Chief Customer Officer to enhance customer growth and retention in a fully remote setting. Ideal candidates will have extensive experience in customer leadership within digital banking or fintech.
About the role
Xapo Bank is a fully distributed organization with a mission to provide economic freedom and wealth protection through innovative banking solutions. The Chief Customer Officer will play a pivotal role in shaping customer growth strategies and enhancing member experiences.
In this role, you will oversee the Customer P&L and be responsible for acquiring and retaining members. Success will be measured by your ability to deepen member relationships and make the value of Xapo Bank clear and effortless.
Who this role suits
- A seasoned leader with over 10 years in customer-focused roles, particularly in digital banking or fintech.
- Someone who thrives in a fully remote environment and values flexibility in work arrangements.
- An individual with a proven track record in customer acquisition and retention strategies.
From the employer
- Own the Customer P&L, retail and institutional.
- Grow what members hold through earning products.
- Win the right members efficiently.
- Keep members and deepen relationships.
- Make the value of Xapo visible and the experience effortless.
- Build one Customer organization.
- 10+ years in senior commercial or customer leadership roles in digital banking, fintech, or payments.
- Hands-on experience with customer propositions around digital assets.
- Customer P&L ownership experience.
- Track record of acquiring, activating, and retaining members in a regulated environment.
- Experience with balance-sheet products and client coverage.
- Work from anywhere with a flexible schedule.
- Competitive work-life balance with a flexible PTO plan.
- Annual budget for learning and development.
Questions about this role
Is this role remote?
Yes, this position is fully remote.
What level of experience is required?
Candidates should have over 10 years in senior commercial or customer leadership roles.
How can I apply for this position?
Interested candidates can apply through the Xapo Bank website.
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