Chief Operating Officer, EU

About the role

Bybit, a leading cryptocurrency exchange, is looking for a Chief Operating Officer to manage its European operations. The COO will be responsible for executing operational strategies, overseeing daily operations, and ensuring compliance with regulatory requirements across multiple functions.

The successful candidate will lead initiatives to enhance customer satisfaction and operational efficiency while managing key relationships with banks and service providers. This role requires significant experience in financial services and a deep understanding of the crypto landscape, particularly within European regulations.

Who this role suits

• A seasoned executive with over 15 years in financial services or fintech.
• Someone who thrives in a fast-paced, high-performance environment and is comfortable with accountability.
• An individual with strong analytical skills and experience in managing complex operations.
• A strategic thinker with excellent communication skills, capable of leading international teams.

From the employer

Key Responsibilities

• Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
• Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.
• Own operational budgets, KPIs, resource allocation and performance management.
• Drive operational transformation, automation and continuous process improvement.
• Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve.
• Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations.
• Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements.
• Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.
• Lead European customer service operations across retail, VIP and institutional customer segments.
• Drive customer satisfaction, service quality, complaint resolution and operational efficiency.
• Establish service standards, KPIs and scalable customer support capabilities.
• Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation and settlement.
• Ensure efficient and reliable payment services across banking partners, payment providers and internal platforms.
• Support the operational delivery and development of regulated EMI payment services.
• Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions.
• Ensure effective trade execution processes, order management, reconciliation, settlement and operational controls.
• Partner with Product, Trading, Risk and Compliance to support trading products, market operations and regulatory requirements.
• Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers and outsourced service partners.
• Oversee partner performance, service agreements, outsourcing arrangements and third-party operational risks.
• Develop and optimise partnerships to support business growth, resilience and operational efficiency.
• Establish effective operational governance, internal controls, risk management and business continuity frameworks.
• Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML and DORA.
• Oversee operational incident management, audit readiness, regulatory remediation and management reporting.
• Build and lead high-performing European operations teams across all responsible functions.
• Set clear objectives, KPIs and accountability across the organisation.
• Act as a key member of the European executive leadership team, collaborating with global and local stakeholders to achieve business objectives.

What We're Looking For

• Significant 15+ relevant experience in financial services, banking, fintech, digital assets, brokerage or capital markets, including significant executive leadership experience.
• Strong ownership mentality, high agency and critical thinking: takes accountability for outcomes, challenges assumptions and drives issues through to resolution across organisational boundaries.
• Proven experience managing complex, multi-functional operations in regulated financial services environments.
• Strong understanding of crypto trading, digital assets, payment services, AML/AFC and MiFID-related operations.
• Demonstrated experience leading customer operations, payments, trading operations and external service providers.
• Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA and payment services regulations.
• Proven ability to scale operations, improve efficiency and implement effective governance and risk management frameworks.
• Experience managing outsourcing arrangements, banking relationships and strategic external partners.
• Strong commercial, analytical and financial management skills, with experience managing budgets, KPIs and operational performance.
• Proven leadership experience across international teams and multiple European jurisdictions.
• Excellent strategic thinking, decision-making, communication and stakeholder management skills.
• Fluent English; additional European languages are an advantage; Chinese nice to have.
• Background in management consulting, banking or trading preferred, with strong critical thinking, analytical judgement and proven hands-on experience leading teams and improving business performance.
• Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management or a related field; equivalent relevant professional experience will also be considered.

Why Join Us

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.