This role is closed
Coinbase is no longer accepting applicants for this position. Browse other live web3 jobs or check out similar roles below.
Get Discovered
No applications. Teams find and message you directly.
Get discovered. Join the talent poolNo account needed · 0 people in the pool→
No account needed. Teams find you and reach out directly.
0 people already in the pool
◆ 7/10
cryptosupporttechOther
About this role
Join Coinbase as a Complaints Analyst III to investigate and resolve customer complaints in a remote-first environment. Competitive salary and opportunities for growth in the crypto industry.
Description
At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits.
Responsibilities
- Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications.
- Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence.
- Escalate complex or ambiguous cases to your Supervisor or Complaints Lead.
- Flag recurring complaint patterns or potential process gaps to leadership.
- Participate in calibration sessions, training, and nesting requirements.
Requirements
- 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry.
- Demonstrated ability to draft clear, accurate written responses to customer complaints.
- Track record of meeting SLA and quality targets in a high-volume environment.
- Proficiency in English and professional-level fluency in French.
Conditions & Benefits
- Competitive salary range of $75K-$125K.
- Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Remote-first work environment with quarterly in-person sessions.
Job Details
Salary$75,000–$125,000
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedSep 28, 2026 (14d ago)
Tags & Skills
cryptosupporttechOtherremote