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About this role
Join Coinbase as a Concierge Specialist IV, where you'll manage high-value customer relationships and drive satisfaction. This remote role requires expertise in customer success within financial services or crypto.
Description
Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”
Responsibilities
- Own and deepen relationships with a portfolio of Coinbase's highest-value customers.
- Lead resolution of complex, escalated customer issues by partnering cross-functionally.
- Serve as a top-tier escalation point for specialized issues.
- Drive customer onboarding and product adoption.
- Partner with CX leadership to identify trends and shape process improvements.
- Mentor and support junior Concierge agents.
Requirements
- 4+ years of experience in customer success, account management, or high-touch client advisory roles.
- Familiarity with derivatives and prior experience in financial services.
- Proven ability to manage a portfolio of high-value client relationships.
- Currently holds or has previously held a CMS 6A license.
- Proven track record of resolving complex customer issues.
- Proficiency with CRM and support tooling.
- Professional fluency in both Mandarin and Cantonese.
Conditions & Benefits
- Target annual base salary: $52K-$88K.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
Job Details
Salary$52,000–$88,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedJun 11, 2026 (1d ago)
Tags & Skills
cryptofintechsupportOtherremote
Tech Stack
customer successaccount managementCRMSalesforceZendeskGoogle Suitegenerative AI