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cryptooperationsOtherremote
About this role
Join Coinbase as a Specialist in Market Operations, providing frontline support for trading and clearing systems in a remote role. Competitive salary range of $120K-$200K.
Description
At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits.
Responsibilities
- Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
- Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
- Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
- Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
- Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
- Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.
Requirements
- BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
- Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
- Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
- Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
- Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Conditions & Benefits
- Competitive salary range of $120K-$200K.
- Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Remote-first environment with quarterly in-person working sessions.
Job Details
Salary$120,000–$200,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedJun 24, 2026 (59d ago)
Tags & Skills
cryptooperationsOtherremote
Tech Stack
Information SystemsEconomicsFinancefinancial markets operationstechnical operationslisted futuresoptionserror trade analysisFIX protocolSQLSalesforceJIRA