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Join MoonPay as a Customer Operations Analyst to provide high-quality support to global customers. Remote role with a 6-month contract, potential for permanent position.
MoonPay is a unified payments platform for digital currency, aiming to onboard the world to the decentralized economy. We make it easy for anyone to buy, sell, swap, and pay in digital currencies, simplifying the process for mainstream adoption. Trusted by over 30 million customers, we collaborate with innovative brands to build secure, scalable solutions for a blockchain-powered future.
- Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
- Investigate customer issues, identify root causes, and resolve problems.
- Meet performance KPIs including CSAT, QA scores, and productivity targets.
- Accurately document customer interactions and case details.
- Collaborate with internal teams to resolve escalations and operational issues.
- Identify recurring customer issues and share insights to improve support workflows.
- 1+ years of experience in Customer Support, Customer Success, or Operations roles.
- Experience in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology preferred.
- Strong written communication skills.
- Highly organized and detail-oriented.
- Comfortable learning new tools and systems quickly.
- Remote work pattern.
- 6-month fixed-term contract with potential for permanent role.
- Salary range: $68K-$112K.