Customer Success Lead at Tempo · Web3Vacancy
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Customer Success Lead

Office
Market range (est.) $135k–$270k
◆ 6/10 cryptofintechsupportweb3
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About this role

Join Tempo as a Customer Success Lead to own the full customer journey for enterprise payments on-chain, working closely with product, engineering, and partnerships teams.

Description

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech. Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. We’re building the infrastructure needed to bring real, substantial economic flows onchain. Our team primarily works in-person out of our San Francisco and NYC offices. We like to move fast and swing for the fences — join us!

Responsibilities
  • Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles.
  • Serve as a consultative design partner during pre-sales.
  • Help structure integration scopes, success criteria, and launch timelines.
  • Own the end-to-end success of Tempo's enterprise customers post-launch.
  • Build and manage onboarding programs.
  • Serve as the primary escalation point for technical and operational issues.
  • Establish health metrics, QBRs, and success frameworks.
  • Develop scalable playbooks for onboarding and partner growth.
  • Act as the voice of the customer internally.
Requirements
  • Proven experience in customer success, solutions engineering, or technical account management.
  • Deep familiarity with enterprise B2B sales cycles and the post-sales motion.
  • Comfortable operating across both business and technical stakeholders.
  • Experience working with developers, integration teams, or infrastructure partners is a strong plus.
  • Track record of building CS functions from scratch.
  • High EQ and a service-oriented mindset.
  • Scrappy and hands-on.
  • Proactive and anticipatory.
  • Clear, compelling communicator.
  • Energized by ambiguity and the pace of an early-stage company.
  • Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins.
Job Details
Market range (est.)$135k–$270k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedApr 14, 2026 (89d ago)
Tags & Skills
cryptofintechsupportweb3Customer Supportoffice

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