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fintechgamingtechOperations Manager
About this role
Join Xsolla as a Customer Success Manager to manage high-value client portfolios, ensuring satisfaction and growth while driving product adoption and identifying new business opportunities.
Description
We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.
Responsibilities
- Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
- Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
- Propose new products, features, and solutions to drive customer value and support their ongoing success.
- Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
- Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
- Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
- Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
- Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
- Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
Requirements
- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles.
- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
- Excellent communication, presentation, and problem-solving skills.
- English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
- Comfortable working cross-functionally with product, engineering, and sales teams.
- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
- Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Conditions & Benefits
- Opportunity to work with top-tier clients and make a measurable impact.
- A dynamic, collaborative team culture that values innovation and initiative.
- Continuous learning and growth opportunities within a global organization.
Job Details
Salary$45,000–$75,000
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedAug 31, 2026 (19d ago)
Tags & Skills
fintechgamingtechOperations Managerremote