Role in brief
Coinbase is seeking a Customer Success Team Agent II to enhance economic freedom in a remote-first setting. Ideal candidates should be adaptable and eager to learn new AI tools to improve efficiency.
About the role
In this role at Coinbase, you will be part of a team dedicated to increasing economic freedom through customer success initiatives. The environment is fast-paced and demands a proactive approach to problem-solving and learning.
You will utilize generative AI tools and apply human-in-the-loop practices to enhance workflows. Success in this position requires continuous learning and the ability to adapt to evolving technologies.
Skills that matter here
- generative AI tools: This role requires the responsible use of generative AI tools to improve efficiency and output quality.
Who this role suits
- A proactive learner who embraces new technologies and tools.
- Someone comfortable in a fast-paced and intense work environment.
- An individual who values collaboration and is ready to engage in quarterly in-person sessions.
From the employer
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows.
- Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
- Remote-first company with quarterly in-person working sessions called “surges.”
- Equal Opportunity Employer.
- Accommodations available for individuals with disabilities.
Questions about this role
Is this position remote?
Yes, this is a remote-first position with quarterly in-person working sessions.
What skills are required for this role?
Candidates should demonstrate the ability to use generative AI tools and continuously learn as these tools evolve.
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