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supportweb3fintechcrypto
About this role
Join Wert.io as a Customer Support Agent to assist users globally, analyze data, and improve user experience in the web3 space.
Description
Join Wert.io as a Customer Support Agent to assist users globally, analyze data, and improve user experience in the web3 space.
Responsibilities
What You Will Do
- Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
- Timely alert the team about possible bugs or glitches in our products
- Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
- Dive deeper into the user's problems, investigate and help the team locate and fix the issues
- Detect patterns in user behaviour and analyse data to extract them and group users based on the data
- Use AI to adjust product for each group of users accordingly and set the rules for each group
- Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
- Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
- Become an expert in how smart contracts, blockchains and traditional payments work
Requirements
What We Expect From You
- Strong analytical skills
- Talent in turning chaos into system
- An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
- Impeccable written and fluent spoken English
- Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
- You are a quick thinker who likes getting to the root of things
Job Details
SalaryFrom $34,000
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedMay 7, 2026 (108d ago)
Tags & Skills
supportweb3fintechcryptodefinftdaoCustomer Supportremote