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Customer Support Agent
Wert.io
Remote
$34k+
5 months ago
full-time
closed
What You Will Do
- Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
- Timely alert the team about possible bugs or glitches in our products
- Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
- Dive deeper into the user's problems, investigate and help the team locate and fix the issues
- Detect patterns in user behaviour and analyse data to extract them and group users based on the data
- Use AI to adjust product for each group of users accordingly and set the rules for each group
- Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
- Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
- Become an expert in how smart contracts, blockchains and traditional payments work
What We Expect From You
- Strong analytical skills
- Talent in turning chaos into system
- An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
- Impeccable written and fluent spoken English
- Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
- You are a quick thinker who likes getting to the root of things