As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base.

Essential

• Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
• Proficiency in using customer support software and tools
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy in handling customer information
• Exceptional time management and organisational abilities
• Robust problem-solving and troubleshooting skills
• Ability to simplify complex technical concepts
• Capability to thrive in a fast-paced environment with high inquiry volumes
• Adaptability to learn new technologies and stay updated on industry developments
• Must be authorised to work in Ireland
• Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays

Desirable

• Basic understanding of cryptocurrency and blockchain technology
• Experience using cryptocurrency exchanges or wallets
• Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
• KYC/AML experience
• Knowledge of compliance and security protocols related to cryptocurrency

• Almost fully remote working
• Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
• Training & development opportunities