In this role, you’ll:

• Own end-to-end customer engagements — from discovery through investigation, solution design, deployment, enablement, and ongoing value delivery
• Partner directly with customers to understand investigative, intelligence, compliance, or operational objectives and translate them into actionable outcomes
• Design, build, and maintain custom workflows, notebooks, dashboards, queries, and data models using Chainalysis data and products
• Enable customers to operate solutions independently — building their capability so that Chainalysis becomes embedded in their operational infrastructure
• Act as the primary technical and domain advisor for your customers, building trusted relationships through hands-on expertise and credibility
• Deliver live training, demos, investigative walkthroughs, and technical briefings to both technical and non-technical audiences
• Pre-sales technical engagement for complex and strategic deals, helping customers understand what's possible and how to get there
• Collaborate closely with Product, Engineering, Global Intel, and Sales to influence roadmap and improve offerings based on field intelligence
• Develop and share domain expertise, investigative techniques, and best practices that raise the capability of the wider team

We’re looking for candidates who have:

• Both spoken and written Mandarin fluency
• Conducted or directly supported cryptocurrency investigations, blockchain intelligence work, or financial crime analysis in an operational environment
• Deep familiarity with blockchain ecosystems (BTC, ETH, stablecoins, DeFi) and how on-chain data is used in investigations, compliance, or intelligence workflows
• Delivered customer-facing technical solutions — whether investigative outputs, data products, or analytical workflows — in complex, real-world environments
• Built insights from large or complex datasets and communicated findings to varied audiences — from analysts to executives
• Operated successfully in fast-paced, ambiguous environments requiring ownership, adaptability, and sound judgment

Required Skills:

Technical Skills

• Proficiency in Python and SQL for data analysis, transformation, and solution development
• Experience building notebooks, dashboards, and analytical workflows
• Solid understanding of data modelling, querying, and working with large datasets
• Ability to quickly develop deep expertise in Chainalysis data structures, schemas, and products

Domain Expertise

• Substantive knowledge of at least one domain: financial and cyber crime investigations, sanctions and compliance, fraud, national security, DeFi/protocol security, tax, or private sector risk
• Understanding of how customers in your domain operate — their workflows, regulatory environment, and what success looks like for them
• Ability to apply domain knowledge to shape investigation approach, solution design, and customer advisory

Customer & Communication Skills

• Proven ability to build trusted, long-term customer relationships through technical and domain credibility
• Excellent communication skills — can explain complex investigative and data concepts to non-technical stakeholders
• Comfortable leading customer sessions, workshops, training, and technical working groups
• Experience enabling and upskilling customer teams — not just delivering outputs, but building customer capability