◆ 6/10
cryptoweb3Otherremote
About this role
Join Chainalysis as a Solutions Architect to provide technical leadership and guidance to customers, translating business strategies into technical requirements and ensuring successful product deployment.
Description
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
Responsibilities
In this role, you'll:
- Partner with the Sales team as the technical lead, running discovery, demonstrations, and proofs of value, and leading the discussions on value creation and solution development that achieve the technical win
- Design customer-specific solutions for the deployment and integration of Chainalysis products, and give guidance on technical challenges ranging from high-level architecture to code implementation
- Own the post-sale customer experience end to end, configuring, deploying, and tuning our products yourself rather than coordinating others who do it, and working alongside customer teams so they become self-sufficient
- Drive sustained adoption and measurable value, from fast onboarding through to the ongoing work of monitoring usage, reviewing product health, tuning rules and alerts, and intervening when adoption slips
- Map customer workflows to capabilities across the product suite, including investigations, compliance, security, and data analysis solutions
- Investigate using Chainalysis tooling to a competent standard, tracing, attributing, and analysing on the platform, so you can surface actionable insights and integrate Chainalysis into the customer's compliance and risk workflows
- Be the person customers look to for answers, resolving technical, compliance, analytical, and operational questions directly, and owning time-sensitive decisions by validating signals quickly and moving the right matters through the correct escalation path
- Communicate and translate complex technical requirements to our Product and Engineering teams, including data gaps such as unclustered or unattributed services that you find in the field
- Become a trusted technical advisor to both internal and external customers, identifying business opportunities and substantially increasing our foothold with private sector customers and prospects
Requirements
We're looking for candidates who have:
- Worked in or directly with our private sector customer types: banks, cryptocurrency exchanges, payment processors, and blockchain developers
- Practical understanding of compliance, investigative, and risk workflows, and can speak credibly from practitioner experience in investigations, compliance, fraud, risk, or security
- A technical generalist background, comfortable with REST API integrations and familiar with how data is structured in SQL, and always interested in learning more
- Experience of account or customer management for an enterprise SaaS business, including commercial awareness and partnering with sales counterparts on renewals and expansion
- The ability to communicate clearly with both technical and executive audiences
- Curiosity, fast learning, and motivation to solve difficult customer problems
- A collaborative approach and generosity with knowledge
- Fluency in English
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 17, 2026 (3d ago)
Tags & Skills
cryptoweb3Otherremote
Tech Stack
REST APISQLPython