Enablement Specialist

What you'll do

• Design customer journeys. Build onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.

• Deliver high-quality enablement. Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.

• Make complex concepts accessible. Teach Computer and agentic-workflow concepts clearly to both technical and nontechnical audiences.

• Guide customers through setup. Help customers understand access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started.

• Diagnose adoption barriers. Determine whether a customer is blocked by knowledge, readiness, process, configuration, product capability, or technical complexity.

• Route complex needs well. Recognize when a question requires an Applied AI Architect, Customer Success, Support, Product, or Engineering and provide a clear handoff.

• Create scalable assets. Turn repeated onboarding and adoption needs into curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.

• Use evidence to increase adoption and consumption. Segment customers by readiness and usage behavior, identify where consumption stalls, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.

• Build the learning loop. Bring customer patterns and feedback back to Applied AI, Product, Customer Success, Marketing, and Support.

What we're looking for

The strongest Enablement Specialists can teach, diagnose, and design for scale. You should be able to run a compelling customer session, understand the technical details behind a blocker, and build a repeatable program rather than solving the same problem one customer at a time.

#### Must-haves

• 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.

• Proven program-building experience. You have designed and delivered onboarding, training, or adoption programs across live and self-service formats.

• Strong facilitation and communication. You can explain complex product and AI concepts clearly to technical and nontechnical audiences.

• Technical fluency. You can guide customers through permissions, connectors, models, credits, workflows, and common integration concepts.

• Strong diagnostic judgment. You can determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity.

• Data-informed growth mindset. You have used product and usage data to identify adoption gaps, trigger interventions, move customer cohorts toward sustained use, and evaluate impact.

• Cross-functional operating ability. You can work effectively with Customer Success, Sales, Product, Marketing, Support, and technical teams.

• High ownership. You set clear expectations, improve weak processes, and operate effectively in a fast-moving environment.

#### Nice-to-haves

• Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.

• Experience building technical onboarding or adoption programs for enterprise customers.

• Background in adult learning, instructional design, customer education, or enablement operations.

• Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.

• Experience developing customer-facing technical content, workshops, or certification programs.